Complaints and Feedback

Feedback and Complaints Process

All feedback is taken seriously and treated as an opportunity to improve our programmes. If you have a concern about a service we provide, or something affecting your study, please let us know as soon as possible so it can be resolved quickly.

How to raise a concern

1

Talk to your tutor

Most concerns can be sorted out quickly at this level — start here.

2

Programme Manager or Operations Manager

If the issue isn't resolved, or isn't one your tutor can address, raise it here next.

3

Chief Executive Officer

Unresolved matters can be escalated to the CEO for a final internal decision.

Complaint form and policy

Complete our Complaint Form and submit it to your Programme Manager, Operations Manager, or the CEO. You're welcome to bring a support person — a classmate, friend, or family/whānau member — to any step of this process.

Let’s Work Together

Get in touch so we can start working together.