Code of Practice
The Code of Practice has been designed to support learner wellbeing and safety.
This in turn supports your learning.
The Code of Practice at Aspire2 Education
We will be successful in achieving our Code of Practice objectives if while you are learning:
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You are safe - physically and mentally
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You are respected
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You are supported in your learning and wellbeing
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You are connected with social, academic and cultural networks
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You have a voice in decisions about services
Our processes and practices will ensure that we deliver our objectives, and we are committed to involving you in ensuring that they work. Along with this we will review our processes and practices to make sure they continue to work for you.
For more information:
Are you OK?
We all struggle from time to time. If you need support, please visit our Are you OK? page for information on support agencies out there to help you through challenging times.
Know the Code - Helpful Videos
NZQA has released a series of videos outlining what support domestic tertiary and all international learners can expect for their wellbeing and safety while studying.
These videos below aim to support learners’ understanding of the Code of Practice.
You can watch the videos below.
Dispute Resolution
If a dispute arises during your study, it is important to talk to us. We will work to find a solution as outlined on pages 19 and 20 of the Student Handbook. If a resolution cannot be found then the team at NZQA or Study Complaints/ Ngā amuamu tauira can help.
NZQA will consider complaints that relate to your overall study experience and concerns you may have with our implementation of the Code. For more information go to NZQA Learner Complaints
If the unresolved complaint relates to a financial concern, your fees or enrolment contract, then you can contact Study Complaints/Ngā amuamu tauira. They can facilitate either a consensus-based resolution or independent dispute adjudication.
Learners can contact the service on:
Free phone: 0800 006 675
Email: help@studycomplaints.org.nz
Online: www.studycomplaints.or.nz