Complaints and Feedback
Feedback and complaints process
All feedback is taken seriously and treated as an opportunity to improve our programmes. If you have a concern about a service we provide, or something affecting your study, please let us know as soon as possible so it can be resolved quickly.
How to raise a concern
1
Talk to your tutor
Most concerns can be sorted out quickly at this level — start here.
2
Programme Manager or Operations Manager
Helvetica Light is an easy-to-read font, with tall and narrow letters, that works well on almost every site.
3
Chief Executive Officer
Unresolved matters can be escalated to the CEO for a final internal decision.
Complaint form and policy
Complete our Complaint Form and submit it to your Programme Manager, Operations Manager, or the CEO. You're welcome to bring a support person — a classmate, friend, or family/whānau member — to any step of this process.
Let’s Work Together
Get in touch so we can start working together.
