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NZ Diploma in Information Technology Technical Support

Level 5

Use your Fees Free* and 
get your diploma in just 40 weeks! 
Free for NZ Citizens and Permanent Residents*
With fees normally costing $9,950, there has never been a better time to study!

Looking for a career in an ever-expanding industry? One that earns top money, offers rapid career progression, and plenty of opportunities in New Zealand and around the world?

This Level 5 course is your springboard to the future!  It will set you up for work in the New Zealand I.T environment, or provide you with study pathways to go on to further studies in the field of Information Technology.

*Eligibility criteria applies.

Click here to view your fees free eligibility now.


Start dates:

29th January 2024

22nd April 2024

15th July 2024

7th October 2024



Fees Normally: $10,090

  • Tuition  $9,100 

  • Course related costs - $990


happy student

What are you waiting for?

Spaces are limited, secure your spot on our upcoming intake.

What You Will Learn

Every organisation needs technical support workers to keep their business humming – and in New Zealand they’re in short supply.

Learn to install I.T hardware and systems software, and build your operational knowledge of networking, database administration and I.T service management. Tackle troubleshooting, problem solving and interface design; and learn how to create basic computer applications. 


Level 5 Diploma

120 Credits



40 Weeks




L5 Website Banner Images.jpg


NZ Diploma in
Information Technology Technical Support (Level 5)


Delivered by: Aspire2 Education.

Complete your study across the following modules in just 40 weeks.

There are eight modules that include the following topics:

  • Computer Hardware

  • Programming Fundamentals

  • Database Design and Implementation

  • Interactive Digital Media

  • Computer Networking

  • Systems and Application Software

  • Professional Practice

  • Technical Support


This programme aims to equip graduates with technical knowledge and hands-on experience in technical support. Graduates will have an awareness of the information technology environment, appreciate the needs of users, and be able to provide I.T technical support. They will also be able to operate within the applicable professional standards. Some of the skills and knowledge graduates will have include I.T hardware, systems software, networking, database administration, I.T security,

trouble-shooting systems issues and I.T service management.

Entry Requirements

Applicants must be 17 years of age or over and will be eligible on the basis of meeting
the requirements below academic requirements
Applicants must have:

  • NCEA Level 2 or 3 (with University Entrance); or

  • Provide evidence of achievement at an equivalent level; or

  • A qualification in Computing, Information Technology or Digital Technology at Level 3 or 4; or

  • An equivalent qualification in Computing, Information Technology or Digital Technology.

Special Entry

An applicant 17 years of age or over, who does not meet academic entry requirements, may be given entry to the programme if they can provide evidence of their likely success on the programme and following an interview.

English Language Requirements

All applicants must demonstrate an acceptable level of English language proficiency prior to being accepted into the programme.

International students, see requirements outlined below.

International Learners

For international learners with English as a second language must provide evidence of the required English language requirements from an internationally recognised
English Proficiency Test.

This includes:

  • IELTS academic test - with a minimum score of 5.5 and no band score lower than 5 (Scores must be taken from a single IELTS Test Report Form)

  • TOEFL course-based test (pBT) - with a minimum score of 530 and an essay score 4.5 TWE

  • TOEFL Internet-based test (iBT) - with a minimum score of 46 and a writing score of 14

  • Cambridge English Qualifications - B2 First or B2 First for Schools with a score of 162 or above and no less than 154 in each skill

  • OET - with a minimum grade C or 200 in all sub-tests

  • NZCEL - Level 4 (General) or (Workplace) or (Employment)

  • Pearson Test of English (Academic) - with a PTE academic score of 42 or above and no band score lower than 36

  • Language Certificate - B2 Communicator International ESOL (LRW) with HIGH PASS and no less than 25/50 in each skill and Spoken (S) PASS

  • Trinity ISE - ISE II with no less than merit in any band

Career Pathways

Successful graduates will be awarded the following qualification by New Zealand Qualifications Authority:

New Zealand Diploma In Information Technology Technical Support (Level 5), worth 120 credits.

Further Education

This qualification provides an academic pathway to more I.T and Computing studies at Level 6, specialist, or other higher-level I.T qualifications.


These may include:​

Employment Pathways

Graduates of this diploma will have the skills and knowledge to work in roles such as computer technical support, help desk and technical support officer, entry-level network administration, network engineering, and applications support analysis roles.

happy student

What are you waiting for?

Spaces are limited, secure your spot on our upcoming intake.

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